Shipping & Returns
Once your order has been placed, we'll process the order and aim at having it shipped within 48 hours. Orders are not processed or shipped on weekends or public holidays.
High volumes of orders may result in a 24 hour delay in processing.
When your order has been shipped, you'll receive an email confirmation with a tracking number (please check your junk folder).
If we find there will be a delay with your order, we'll contact you and let you know.
We use Interparcel for all shipping.
We are not resposbile for delays in shipping. Please be aware that with current Covid-19 there may be some delays with shipping companies.
We do not refund for change of mind. Please read the product descriptions and FAQs carefully before your purchase. Our ball pits come vacuum sealed for convenience and to reduce shipping costs. The product may take up to 2 weeks once opened to take final shape configuration. Please note ball pits are made of foam and may vary between products, they are not meant to be an exact circular shape.
Damaged or faulty return requests will require photo (or video) evidence of genuninity. We'll then provide further instructions.